Vietnamese Call Center Representative in UAE - Teleperformance United Arab Emirates

Benefits:

• Work at HOME anywhere inside the UAE.
• Salary 4.5K AED.
• PREMIUM medical insurance.
• Annual Flight Ticket.
• 3 Years employment visa.
• 5 working days (2 days Off).
• 9 hours a day (8 Working Hours + 1 Hour break time).
• Career path and chances of internal promotions Only for Teleperformance employees.

Job description:

• The candidate shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Contact Management System
• Achieve call center metrics as defined by the Supplier
• Recognize and adjust support approach to accommodate all levels of customer’s experience
• Educate customers on support options, and the steps being taken to resolve the issue,
• including online tutorials, in-store programs and help applications built into the programs
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to Procedures

Job requirements:

Stable internet connection.

Ability to work early in the morning Qualifications required:

• ** Fluent or native Vietnamese speaker.
• Good level of English
• Customer service experience is a plus

APPLY HERE